We ("VapourHost Private Limited") offer a 30-day money-back guarantee on our shared hosting plans (the Basic, Primary and Power plans). This guarantee allows our customers to try our service risk-free.
A cancellation only becomes effective at the time chosen by the customer during the cancellation process. A cancellation request must be submitted at least 24 hours before the end of the money-back guarantee period.
Once a cancellation request is submitted, the customer's account will be suspended either immediately or at the end of the service billing period, depending on the customer's choice during the cancellation process. Once a request has been completed, the customer's account will be terminated and no copy will be kept. This includes all of the customer's account data, including backups. After this process, the company cannot be held responsible for data loss due to suspension or termination.
A refund to the original method of payment can be requested only for the first service purchased by the customer. If a customer requests a refund for any service purchased after the first purchase, the refund can only be made as credit to the customer's account, at our sole discretion. We do not guarantee refunds for services other than the customer's first purchase, and such requests are dealt with on a case-by-case basis only.
To be eligible for a refund, the customer must meet the following requirements:
- The cancellation request was submitted within 30 days of the date of first payment.
- None of your services violate our Terms of Services or Acceptable Use Policy.
- The payment for the service is recurring; refunds are not applicable to one-time services.
The following are not covered by the money-back guarantee:
- Domain registrations. A domain is registered in your name with the registry as soon as it is ordered, so domain registration fees are non-refundable. The domain remains yours to use or transfer for its full registration term.
- Cloud VPS servers, LoadServe managed servers, ULTRA packages and any other service that is not a shared hosting plan.
- Renewal invoices of any service.
Plan prices are shown exclusive of tax, and any applicable tax is shown separately on your invoice. When a refund qualifies under this policy, we refund the full amount paid for the qualifying service, including the tax collected on it.
To cancel a service or request a refund, submit a cancellation request from your client area or open a support ticket mentioning the service and invoice. Qualifying refunds are returned to the original method of payment; how long the refund takes to arrive depends on your bank or payment provider.
If you have any question regarding this policy, please contact us.
Date Modified - 28-10-2026